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Computer Store
  • Home
  • Repairs
    • iPhone
    • iPad
    • Macbook Pro
    • Macbook Air
    • iMac
    • Upgrades
  • Shop
  • About
    • About Us
    • Product Warranty
    • Privacy Policy
    • Terms of Service
  • Contact Us

Terms and Conditions of Service

MacDaddy's or the term “us”, “we”, or “our” refers to  the owner of this website (MacDaddysus.com). The term “you”  refers to the user or viewer of this website.  This page describes our  policies about the use, collection, and disclosure of personally  identifiable information.


Supported Products


MacDaddy's provides service on the following products: Laptop Computers Desktop Computers Netbooks Apple iDevices (iPads, iTouches, iPhones, iMacs, Macbooks) Any product not listed may be serviced at the discretion of MacDaddy's managers and technicians, but ability to service is not  guaranteed, either implicitly or explicitly.


Free Estimates

   

We provide free estimates on all standard supported products,  however some non-standard devices might require a quoted estimate fee due to the difficult, time-consuming, or technical nature of diagnosing  them. Estimates can typically be given in person and on the spot either  by a manager or technician, but can occasionally take over 24 hours due  to job volume, the specific problem, difficulty of estimate, and  specialized nature of some devices. Over-the-phone estimates are  non-binding. Any estimate given over the phone is intended for  informational purposes only so that our customers can have some idea of  what to expect, but unless we can see the device in our hands, we cannot  offer an accurate or binding estimate.

While we try to be as  thorough as possible with all estimates, we do not guarantee that our  estimate is all-inclusive and final. Often, it is incredibly difficult  or impossible to identify every problem affecting a device until some  work is performed. Our estimates may evolve or change during the course  of servicing your device. If our technicians need to update the  estimate, we will let you know as soon as possible why it has changed,  and request permission to continue the service. If there are ANY changes  on your estimate, we will ALWAYS let you know immediately, and all  changes MUST be approved by you before we move on with any work! Our  initial estimate will always remain valid within the scope of the  services it was originally attached to, though we may advise you that  the original service may have become unnecessary or unlikely to resolve  the issue.

        

Limited Shop Warranty (30 Day Warranty)

 

All service performed by MacDaddy's in a MacDaddy's facility (except those listed in the warranty  exclusions section, below), using parts purchased by MacDaddy's, to fix a specific symptom or device issue is guaranteed for 30 days from the date of the service. If multiple issues or symptoms are addressed by a repair, all are covered by the 30 day guarantee period.  The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.

All parts obtained by Computer Repair Doctor for service on your device are  guaranteed for 30 days from the time of installation, and are covered  under warranty. Parts purchased for a repair cannot be refunded,  upgraded, or returned for credit. Parts are not guaranteed to be new unless explicitly stated. While we prefer using new parts as often as possible, often only used or refurbished parts are available. Used and refurbished parts are still covered under the MacDaddy's Limited Shop Warranty.

        

Warranty Exclusions

 

We do not offer warranties or guarantees, explicit or implicit, on any of the following:

  • Any service using parts not purchased through MacDaddy's
  • Any software issues, including virus removal
  • New symptoms/issues not directly tied to the original service within the 30 day guarantee period
  • Installing  new hardware or modifying existing hardware in the 30 day guarantee  period voids the MacDaddy's Limited Shop Warranty
  • Recurrence of original symptoms or issues caused by user error or negligence in  the 30 day guarantee period, including but not limited to physical  damage (drops, crushing, exposure to temperature extremes), liquid  damage (spills on and liquid immersion of the device), electrical damage  (improper grounding, contact with poorly performing or damaged  electrical networks), and damage caused through installation or use of  harmful software components (viruses, malware, spyware), voids the  MacDaddy's Limited Shop Warranty

NOTE: If  your device is physically tampered with or damaged within the warranty  period, the MacDaddy's Limited Warranty is void. This  includes but is not limited to cracked screens, dents to the casing,  internal damage not present at time of original repair, attempts to open  or modify the device, or any other action, accidental or intentional,  that could cause our repair to fail.


Replacement Parts Procedure

If a service requires parts to complete, we will contact and inform you of the need prior to ordering any parts. We will explain the part needed,  why it’s necessary, any associated costs, and give an estimate of when  the part will likely arrive. Due to shipping times being beyond our  control, our estimate is a best guess and is not intended to guarantee  arrival by a specific time.
If you would like to hold on to your device until parts come in, a non-refundable deposit of 50% of the cost of the ordered parts will be required.

MacDaddy's will generally not use parts not purchased by MacDaddy's. This is due to our inability to verify that the parts are functional and will provide a good fit for your device.

Any replacement parts not supplied by MacDaddy's are not covered by any kind of warranty or guarantee except as might be provided by the part manufacturer. By providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by the  MacDaddy's Limited Shop Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part  incompatibilities.

        

Manufacturer Warranty Repair

 

Some services performed by MacDaddy's may void your  manufacturers warranty. Where we can, we will try to inform you before  proceeding. Some manufacturers provide exemptions for professional  repair shops, though we cannot guarantee in any way that yours will, nor  do we have a list of manufacturers who do provide such exceptions.  Always check with your manufacturer before bringing a device still under  warranty in for repair work.

Any repairs or modifications to  iPhones and other iDevices WILL void your warranty. By accepting service  from MacDaddy's, you understand and agree that we are not held liable for voiding your devices manufacturers warranty.

        

Estimate and Repair Time

 

Estimates and repairs will be handled on a first-come, first-served basis.

We strive to be able to provide an on-the-spot estimate to all of our  customers, however due to the complicated nature of most modern  electronics, we will often not be able to provide an exact estimate and  diagnosis until we open the device and examine it thoroughly. In this  circumstance, we try to provide an estimate within 24 hours of the  device being left with us, however we do not make any guarantees, implicit or explicit, of the exact time until you receive a diagnosis  and estimate.

We pride ourselves on the speed of our repairs,  however many of the factors that determine the length of your repair are  beyond our control. As such, we will attempt to service your device as  soon as possible in the order it was received. Many of our repairs are  completed in 24-48 hours, however we offer no guarantees of how long your service will take. Any references to service times on our website or in promotional materials are our best estimates based on previous  experience and are not meant to represent an exact time frame or offer  any guarantees of service time.

        

Equipment Storage and Abandonment Policy

 

Due to storage concerns, we will hold on to devices for up to 30 days after we contact you to pick up your device. After that time, if we  have not heard from you we will consider your device abandoned and it will become property of MacDaddy's. We cannot guarantee that your equipment will not be discarded after the initial 30 day period,  so it is critical that you pick up your equipment on time or make arrangements with MacDaddy's to store your equipment until  you can pick it up.

        

Payment

 

MacDaddy's accepts all major credit cards and cash. We do not require upfront payment for estimates and diagnosis, except in  the case of printers and projectors, and will not ask you for a deposit  unless we need to order parts and you elect to hold on to your device  until parts come in, or if we need to order specialized parts for data  recovery services.

Payment is due after you pick up your device and determine that the issue you brought it in for has been successfully resolved.

        

Data

 

MacDaddy's does not guarantee the security or safety  of your data. While we take every precaution possible to make sure the  integrity of your data is unaffected, we cannot assume liability for any  lost data as a result of services performed by MacDaddy's.

If we are aware that a procedure may result in loss of data, we will  inform you of the possibility, what data may be affected, and will offer  to back your data up at an additional cost. However, due to the complex  nature of electronic devices, we cannot in advance predict what may  happen to your data in every situation. We strongly encourage you to back up any important files and documents before you bring your device  in for service.

Our Data Recovery services require highly  specialized knowledge, tools, and parts. As such, please be advised that  both estimates and services involving Data Recovery typically take  longer than hardware-related service. MacDaddy's will not  charge you for any attempted recovery unless we manage to recover the  data you are looking for, with the following exceptions:

  • If a  competing shop has attempted recovery prior to the device arriving at MacDaddy's, we may charge a non-refundable deposit to cover  the extra difficulty involved in attempting to fix any issues prior recovery attempts have caused.


 Indemnification.  


The Owner, the Owner’s  heirs, successors, and assigns, hereby agree to release MacDaddy's,  its officers, employees, and agents, from against, and for claims  (including attorneys’ fees and costs) for damage caused or contributed  to in any way by any party other than MacDaddy's to the Equipment,  its gear, equipment, and contents, or for injury to the Owner, the  Owner’s family members, employees, invitees, and agents, arising from  duties assumed under this agreement or by operation of law, use of the  Equipment, or any individual’s or any individual’s presence on MacDaddy’s property, under any circumstances whatsoever.

  


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